Order Placement & Payment
1. Order Acceptance: All orders are subject to approval at our headquarters in Monroe, CT. Our sales associates are ready to take your order on phone lines Monday - Friday, 8:30 AM to 5:30 PM EST. We will do our best to give customers an anticipated delivery date based on our suppliers’ estimations. These estimations are subject to change. If you choose to order such an item, your credit card will not be billed until the item has shipped.
A. The Customer is fully accountable for all purchases made on your account. Any unauthorized purchases are entirely your responsibility.
B. Hardcopy Purchase Orders are still encouraged to be forwarded via mail/fax. All orders are to be marked "Confirmation Of Order" to avoid internal duplication of order.
C. Partial/Ship Complete option - Please be sure that your Accounts Payable dept will pay for any partial shipments and is responsible for any order you've authorized the release of.
2. Credit & Charge Cards: Visa, Mastercard, Discover & American Express orders are accepted. Please supply your account number, full name as it appears on your card, expiration date & bank code (where applicable). Handling and/or shipping charges will be added to the charge slip. All cards are subject to verification of billing & shipping address.
Credit Card Policy - All international credit cards are subject to advanced verification (billing name / address & ship to address, if different from billing) to complete the sale. This may delay the shipment of your order, as some banks in certain countries have strict laws prohibiting personal information requests. We reserve the right to refuse or cancel orders that cannot be validated. A customer service representative will contact you with further information or make alternative arrangements.
Duties / Customs / Fees - International orders are subject to local import fees, duty, customs VAT charges, and additional taxes in the country of destination.
Redco is not responsible for, nor can give any specific information on import fees, duty, procedures or taxes you must pay when your merchandise arrives. Certain freight carriers have set clearing houses that may incur separate transit charges. If a shipment is refused by you, you are responsible for all outbound and return freight charges as well as any penalties up and above the agreed transaction.
We advise you contact your local government import office for information regarding imported merchandise and all steps necessary to receive goods purchased from the United States Of America.
Redco will provide all necessary export paperwork to ship your merchandise in a timely fashion. We are required to tag all packages with the exact value of merchandise. All international orders may require extra time for processing and we cannot guarantee time sensitive deliveries. Some international banks do not allow verification of your credit card or financial information. Redco will make every attempt to do so, but may have to decline a sale if this necessary information is not made available to us.
3. Sales Tax: Sales Tax is only charged for orders shipped within Connecticut and New York State, for the order total including the amount of the shipping charge. If tax exempt, please send or email a copy of the exemption certificate with your order.
Custom Items Policy
3a. Custom Cables and Panels: All Custom Cables and Panels manufactured by Redco Audio are made in the order they are received. Need-by dates for any custom order MUST BE INDICATED AT TIME OF ORDER, either through the Contact Us page or by phone to ensure we are aware of your needs and to make sure we are able to meet your needs.
General Sales Policy
4. Substitutions: We reserve the right to substitute items of comparable function & quality in cases where the manufacturer has discontinued or has difficulty in delivering a specified item. Substitutions are returnable.
5. Prices: All prices are subject to change without notice. Orders will be invoiced at pricing prevailing at the time of shipment. Prices are not guaranteed.
5a. Special Offers, Closeouts and Demo/B-Stock Items: Special pricing and availability on New/Unused, Closeout or B-Stock items is valid solely for items that are In Stock, and quantities may be limited. Please contact sales if you wish to purchase several Special Offer, Closeout or Demo/B-Stock Items to ensure availability.
6. Cancellation Charge: All transactions requiring special ordering, handling, parts, labor or freight are subject to charges based upon cancellation.
7. Low Price Guarantee: Prior to order, please fax or e-mail a copy of a competitor’s quote or catalog page. We will try our very best to meet or beat any legitimate publicly advertised price from any authorized dealer on any item that we sell.
8. PayPal Accounts: or other instant online payments are accepted / supported by Redco.
Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to call 203-502-7600 if you have any special delivery needs, requests or questions.
We do not guarantee same day shipping. Shipping time is based on incoming order volume and carrier pickup times. We always endeavor to ship your order the same day as time allows. Please contact Redco at 203-502-7600 with specific need-by dates or delivery times to ensure packages arrive within your scheduled needs.
9. All orders are shipped F.O.B. ship point (usually Monroe, CT 06615) unless items are shipped directly to you from the manufacturer (Drop shipment).
All orders are shipped NO SIGNATURE REQUIRED unless the recipient requests signature service
Orders are shipped by standard UPS, FEDEX, USPS or the most reliable & economical carrier serving your area. Shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations shipping charges may follow on a separate invoice.
Shipping UPS and FEDEX are based on BUSINESS DAY DELIVERIES ONLY. Weekends are not counted as delivery days by FEDEX and UPS through orders placed on Redco.com. Please call us if weekend delivery needs to be arranged.
International Shipping will be subject to Import Duties and Taxes upon arrival at the recipient's Country. You, the buyer, are responsible for ALL duties/taxes and/or fees applied by UPS, FEDEX or USPS upon import.
Shipping Quotes: Redco sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by Redco.
Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order
Shipping Cutoff Times: If your order was received prior to 3:00pm M-F EST, and is shipping UPS or FEDEX, it will be scheduled to ship the same day if it is either 100% complete or you've requested a partial shipment.
USPS orders may not ship same day as USPS pick-up times are not consistent and are often early in the day, causing USPS orders to ship the Next business Day.
Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us (orders@redco.com) if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail your shipment tracking information.
10. Truck Freight Deliveries: Some larger items sold by Redco must be delivered via Truck Freight. Such items may only be shipped in within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.
* Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.
Return Policy
11. Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection & restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Redco). Shipping & handling charges are not refundable. All returned merchandise must be in re-sellable condition & include all blank documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
Please Note: The following items are not returnable unless shipped in error or defective.
· Non-stock / Special order items or custom items are non-cancelable or returnable.
· Bulk Material that has been cut from a Master Roll/Spool, such as Bulk Cable, Shrink Tubing, Sleeving, etc.
· Items that are over 30 days from date of acceptance / delivery.
· Items not in original packaging. (Blister packed, original factory product boxes)
· Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Redco’s
· Freight intensive or truck freight items that have been drop shipped to you.
All returns may be subject to a 20% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Redco).
Shipping and handling charges incurred by any returned item are not refundable.
All returned merchandise must include all blank documentation, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.
All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.
Redco will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.
Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call our customer service department.
Questions? Email the Returns Department.
Damaged Merchandise Policy
12. We use the finest packing materials available & every effort is made to prevent damage. Claims for damaged items must be made with the carrier within two business days of receipt of merchandise. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:
A: United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
B: Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
C: Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
D: Truck Line – If merchandise is delivered to you in a damaged condition, note the nature of the damage on the driver’s copy & your copy of the freight bill. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damage is found, keep the damaged carton & call the truck line immediately for an inspection report.
Lost Merchandise Policy
13. Merchandise lost in shipment:
If you chose SIGNATURE REQUIRED at checkout and your item was delivered without a signature, merchandise will be replaced after a claim is filed.
If you chose NO SIGNATURE REQUIRED and the item was delivered but not accounted for, you will be responsible for replacement cost of your items.
14. Claims & Shortages: Claims for shortages/missing items must be made to Redco within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.
15. Partial Shipments & Backorders: Every effort is made to ship orders fast & complete. We will partial ship & backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped & invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments, furniture & large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order.
Limited Warranty & Liability
16. Products sold by Redco are warranted to the original purchaser for normal application for a period of 90 days from the date of purchase unless otherwise specified by the manufacturer of a product. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described during the warranty period, it will be repaired or replaced when returned to Redco. There are no other express or implied warranties except as set forth herein. Redco shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Redco is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations.
Errors & Omissions
17. Redco strives to provide accurate and complete information published on our web site. Unfortunately, some documents and graphics published on this website may contain technical inaccuracies or typographical errors. Redco makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as-is" without warranty of any kind.
If a product is listed at an incorrect price, Redco shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Redco shall immediately issue a credit in the amount of the incorrect price.
Note: Redco does not guarantee Redco prices listed on other web sites or price engines.
